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FAQ

PRODUCT

I already tried a product five years ago, and it was very disappointing. Why would Shield work any better?

The solution we have developed is very innovative and is unmatched on the market. Shield’s results have been proved and confirmed by independent laboratories, in terms of its protection against viruses, pollutants and allergens, as well as odour treatment.

Are there any filters or other consumables that I would have to replace?

No, Shield was designed to last, so there are no filters or other consumables to replace, unlike traditional air purifiers.

How long does Shield last?

Shield’s Core was made to ensure its optimal operation for a period of three years. After three years of use, we recommend changing out the Core so you can maintain optimal Shield effectiveness for another three years.

How long does Shield last in terms of hours in operation?

Shield was made to last. All of its components are easy to repair. JVD is committed to guaranteeing that spare parts will be available for at least 10 years. Under normal working conditions, the Core has a lifespan of three years, meaning more than 26,000 hours of pure, clean air.

How much noise does Shield make?

In Continuous mode, Shield’s noise level is less than 40 dB, equivalent to ambient noise. In Boost mode, it is naturally louder to allow it to eliminate nuisances as quickly as possible.

Is there any risk to my health?

No, Shield provides optimal protection against viruses, pollutants and allergens. Its excellent results have been rigorously tried and tested by independent labs, which also guarantees that it is completely harmless. In addition, it also satisfies the strictest standards.

Are Shield’s materials antibacterial?

No, although our device captures and destroys most bacteria, protecting the device itself as well as the treated area.

USE

How long does it take to purify the air?

Shield features smart patented technology, that adapts to the size of your room. For optimal protection, activate Continuous mode to purify the air in your room for 8 hours. In the event of unusual events (strong odours or a high risk of contamination), activate Boost mode to intensively purify the air in your room.

When should I use Boost mode?

In the event of unusual events (strong odours or greater risk of contamination or pollution), activate Boost mode to intensively purify the air in your room.

Can I run my Shield 24/7?

Yes, Shield was designed using patented JVD® technology. Continuous mode provides optimal purification for a period of 8 hours. However, in the event of permanent nuisances (areas with substantial health restrictions, persistent odours, consistently high-traffic areas, etc.), you can programme your Shield to operate 24/7.

When should I turn off my Shield?

You don’t have to. Shield will treat your air for 8 straight hours in Continuous mode. At the end of that cycle, it will automatically switch to Sleep mode.

Do I need to turn off my Shield when I go on holiday?

Yes. To reduce the environmental impact of our product, we recommend that you only run it when you are present. When you get home from your holidays, put it in Boost mode to quickly restore optimal protection.

Where in the room should I install Shield?

Shield will clean the entire volume of air in your room during its purification cycle. That being said, your furniture and the configuration of the room may hinder the optimal mixing of the air. We therefore recommend selecting a central placement in the room.

How many Shields can I install in the same room?

It all depends on the size of the room. Our devices automatically adapt their treatment to the identified area. So, just make sure to select the relevant area for each device.

 

Can I leave Shield running all night while I sleep?

Yes, there is no reason not to use it at night. For that matter, Shield is virtually silent in Continuous mode.

Is there any risk to the health of children, who are more sensitive?

No, on the contrary. Our devices provide protection that is perfectly suitable for children, by eliminating pollutants, contaminants and allergens from the air they breathe.

Is there any risk to children if I install Shield at floor level?

No, there is no particular risk other than the ones usually associated with any electrical device. Plus, you can lock your Shield to prevent your children from playing with the interface.

I can still smell an odour. Why is that? Is there a solution?

Some odours can be perceived by certain individuals, even in tiny quantities.  If the odour is occasional, you can run Shield several times in Boost mode to reduce its perceptibility.

I don’t like the smell. Can I add some fragrance?

Shield is a very high-performance device. By removing all pollutants, viruses, allergens and odours, it re-creates an atmosphere which is close to pure air. The olfactory signature of pure air can be disconcerting at first, because our senses unconsciously attach an odour to a place. Rest assured that you will very soon become accustomed to breathing pure, clean air.

Does the Shield treatment bother animals?

No, on the contrary. Our device reduce pheromones in the air, which in turn reduces the stress experienced by animals in the room.

Does Shield work for people with asthma?

Yes. In fact, Shield is recommended for asthmatics. By reducing allergens and pollutants in the air, Shield lets them feel better and helps strengthen their immune systems.

TECHNOLOGY

Does Shield use ionization?

No. JVD has developed its own technology, called Smart Mineralization®. This technology makes it possible to run the device when people are present, unlike with ionization-based systems.

Does Shield use filtration?

No. JVD has developed its own technology, called Smart Mineralization®. This technology offers optimal air purification over time, without having to replace the filter every three months, unlike filtration-based systems. Further, the Core, which is made to last for three years, does not require any complicated recycling, and no special equipment is needed to perform maintenance on it.

Is Shield an innovation?

Yes, inspired by the observation that the solutions on the market did not provide satisfactory responses to the problem. JVD has developed its own technology, called Smart Mineralization®, to achieve unparalleled results. Multiple patents have been filed for our solution.

Does Shield satisfy any particular standards’ requirements?

Yes, our device meets the most demanding standards, ensuring its harmlessness and very high performance levels. Shield is compliant with:

  • NF EN 16846-1 (performance and harmlessness)
  • EN 1822 & ISO 16897 (filtration performance)
  • NF B44-200 (performance on microorganisms and allergens)
  • ISO 16000-37 (performance on microorganisms).
What is NF B44-200?

NF B44-200 is a standard that measures the effects of air purifiers on bacteria, mould, VOCs and allergens. It is one of the most comprehensive standards, guaranteeing the quality of an air purifier.

What is EN 16846-1?

EN 16846-1 is a standard that measures the effects of air purifiers on families of chemicals, as well as their harmlessness.

What is EN 1822?

EN 1822 is a standard that measures the effects of the filters used in air treatment devices. It does not judge the quality of the purified air, which is dependent on many other factors, namely including the product’s air flow.

What is EN 16897?

ISO 16897 is a standard that measures the effects of air purifiers on particulate matter (PM).

What is ISO 16000-37?

ISO 16000-37 is a standard that measures the effects of air purifiers on bacteria and mould.

Is Shield effective against viruses? COVID-19 and its variants?

Yes, our device captures and destroys most viruses. It reduces the microbial load in order to limit infection between individuals during a virus’s airborne phase. It does not protect against direct contact with contaminants or saliva spray.

Does Shield emit any toxic products?

No, our device has been tested by independent labs to ensure that it is harmless.

Does Shield kill insects?

No, it does not kill insects.

Does Shield destroy odours?

Yes, the device destroys odours.

How can I be sure that my room has been fully purified?

Our devices have been tested by independent labs, according to the strictest standards. Shield’s high performance levels ensure your room will be completely purified. In addition, you can also reach out to the teams at JVD, who can advise you on the best air quality sensors, if you want to track your Shield’s effects on your environment.

How long does it take to destroy a virus? bacteria?

The time can vary greatly, depending on the virus and the bacteria. In a room that we artificially loaded with a mix of bacteria and viruses, Shield was able to destroy all those contaminants in under 45 minutes.

If someone in the room has a viral or bacterial infection, what does that mean for the other people in the room?

Shield reduces the microbial load in order to limit infection between individuals during a virus’s airborne phase. It does not protect against direct contact with contaminants or saliva spray. We recommend that you continue to follow the relevant health protocols.

AFTER-SALES SERVICE

Is Shield recyclable?

Here at JVD, we have always been dedicated to designing quality, durable products. Shield was created to combine technical performance with durability. Its spare parts will be available for at least 10 years. Please feel free to contact our JVD teams to find out how to extend the lifespan of your device.

 

What maintenance is required and how often?

We recommend cleaning the screen and cover once a month using a microfibre cloth. Under normal operating conditions, our device should not require any maintenance for the first three years. At the end of that three-year period, simply swap out the Core for a new one.

When should I replace the Core?

Under normal operating conditions, our device should not require any maintenance for the first three years. At the end of that three-year period, simply swap out the Core for a new one. If you are using your Shield more intensively, a light will come on to tell you when it is time to replace your Core.